Our return policy is valid for 14 days. Unfortunately, if your purchase was made more than 14 days ago, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

Some items are completely excluded from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.

Furthermore, gift cards cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer. 


Only partial refunds will be issued in certain situations:

- Items that are no longer in original condition, damaged, or missing parts for reasons not due to our error.

- Items returned after 14 days from delivery.

Refunds

Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or denial of your refund.

If your refund is approved, it will be processed. After a few days, your credit card or original payment method will then be automatically credited. 

Delayed or missing refunds

- If you have not yet received a refund, first double check your bank account.

- After that, contact your credit card company. It may take some time for your refund to be credited.

- Next, contact your bank. There is often a processing time before a refund is posted to your account.

- If you have done all of this and still have not received a refund, please contact us at cs@beyondblankspace.com.


Offer items

Refunds can only be issued for regular priced items, unfortunately offer items are excluded from refunds.

Exchange

Exchanges will only be granted for defective or damaged items.  If you would like to exchange an item for the same item, please email us at cs@beyondblankspace.com and send the item to: Hölderlinstraße 50B, Stuttgart, Baden-Würrttemberg, 70193, Germany.

Shipping

To return your product, you should send your product to:

Bicer&Engelbart GbR
Hölderlinstraße 50B,
70193 Stuttgart
Baden-Würrttemberg Germany

You must pay the shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the shipping costs for the return will be deducted from your refund. The time it takes for the exchanged item to reach you may vary depending on the country you reside in.If you are shipping an item valued over $75, you should consider a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you are returning.